Dana Whitfield9:42
Hi there, the box was crushed on one side and the lamp shade is cracked. Order #4821, delivered this morning. I’ve attached two photos. Could you send a replacement?
IMG_2041.jpg · 1.2 MBIMG_2042.jpg · 1.4 MB
New: reply-time reports for every inbox
Shared inbox for teams who’ve outgrown the Gmail password.
Relay turns support@ into a queue your team can work from. Every email gets an owner, a deadline and a place to talk it over before anyone replies.
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Order #4821 arrived damaged
Dana Whitfield · support@ · 3 past conversations
Priya N.OpenShippingFirst reply due in1h 12m 33s
Tomás is viewing this conversation
Internal note · Priya N. · 9:47
@Tomás can you check the carrier photo? Looks like it was damaged in transit, not at the warehouse.
Tomás H. 9:51
Checked. Carrier damage. Replacement shade is in stock, ship it from Leeds.
ReplyNoteTo: Dana Whitfield
Hi Dana, sorry about that. A replacement shade ships today from our Leeds warehouse and you’ll have tracking by this evening. No need to send the damaged one back.
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Support teams at these companies run on Relay
- fernhill
- Northwind Goods
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Built for the inbox three people used to share.
Relay keeps the parts of email that work and fixes what breaks once more than one person is replying.
Charged twice for March
Marcus Oyelaran · billing@
Assign to
Priya N.4 open
Tomás H.2 open
Jun K.3 open
Round-robinrule: billing@
Every email gets one owner
Assign a conversation in one click or let a rule do it. Nobody answers the same customer twice, and nothing sits unopened because everyone assumed someone else had it.
Elin Sørensen · 9:05
We’re moving next week. Can the parcel go to the new address instead?
Internal note · Jun K. · 9:08
@Tomás it hasn’t shipped yet. Can you change the label before the 2pm pickup?
Only your team sees this.
Talk it through before you reply
Leave a note on any thread. Mention a teammate, ask a question, paste the order number. The customer never sees it.
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Login link never arrives
Leo Brandt · Bug
Charged twice for March
Marcus Oyelaran · Billing
Order #4821 arrived damaged
Dana Whitfield · Shipping
See what’s about to go late
Set a first-reply target per inbox or per tag. The queue sorts by time left, so the next thing to do is always at the top.
Tomás is replying to this conversation
Reply · To: Leo Brandt
Hi Leo, I’ve resent the link from a different sender so Outlook stops filtering it. Can you check
Your draft is saved. You’ll be told when Tomás sends.
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- 2
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- 3
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Simple pricing, per seat.
Every plan starts with a 14-day trial. Pay monthly or yearly, cancel whenever.
Starter
For two or three people sharing one inbox.
$12per seat / month
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Prices in US dollars. A seat is anyone on your team who logs in. Customers writing in are free, always.
Things people ask before they start.
Anything else, the help menu inside Relay reaches a person, not a bot.
No. Your mail stays in Gmail or Outlook. Relay connects to it, or receives a forward from support@, and gives your team a shared view on top. Turn it off and nothing is lost.
Anyone who logs in to Relay. Customers writing in don’t count. Add or remove seats whenever you like; you’re only billed for the days a seat was active.
No. Replies go out from your own address with your own signature. There’s no “sent via” line and no tracking pixel unless you turn read receipts on.
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